1. About This Policy

At Excel Care Choices, we are committed to protecting your privacy and handling your personal information in a safe and responsible way.

This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Excel Care Choices is an independent NDIS provider (not registered with the NDIS Commission).

2. What Information We Collect

We may collect personal information including:

• Full name

   

• Contact details (phone, email, address)

   

• Date of birth

   

• Emergency contact details

   

• NDIS plan information (if applicable)

   

• Health and support information relevant to services provided

   

• Payment and billing details

   

• Feedback or complaint information

   

We only collect information that is reasonably necessary to provide our services.

3. How We Collect Information

We collect personal information when you:

• Contact us by phone, email, or website

   

• Complete intake or service agreements

   

• Provide information during support delivery

   

• Submit feedback or complaints

   

• Engage with us through social media or online forms

   

Where possible, we collect information directly from you or your authorised representative.

4. Why We Collect Your Information

We use your personal information to:

• Deliver disability support services

   

• Develop and manage support plans

   

• Communicate with you and your representatives

   

• Process invoices and payments

   

• Meet legal and compliance obligations

   

• Improve our services

   

We do not sell or rent your personal information to third parties.

5. Disclosure of Information

We may disclose your information to:

• Your authorised representatives or nominees

   

• Health professionals involved in your care

   

• Government agencies where required by law

   

• Contractors or service providers assisting us in delivering services

   

All third parties are required to handle your information securely and confidentially.

6. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.

This includes secure storage systems, password protection and restricted access to sensitive information.

7. Access and Correction

You have the right to request access to your personal information and request corrections if the information is inaccurate or outdated.

To request access, please contact us using the details on our website.

8. Complaints

If you believe your privacy has been breached, please contact us in writing.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.